FAQs – Chester Bernard

FAQs

  -  FAQs

Choose the product(s) you would like to order by selecting the correct size and clicking ‘Add to Cart’. When you have finished adding items to your bag, proceed to the checkout and use one of the relevant checkout options.
Returning Customers: Log into your account using your email address and password. New Customers: Register yourself by entering your email address and a password of your choice. Simply follow the instructions to complete your secure online payment. If you are experiencing problems whilst trying to place an order with us then please contact us via our Facebook Messenger facility or email us at [email protected], we will be happy to offer assistance.

We advise that registering with us is beneficial, not only will you be able to take advantage of our special offers and discounts but you can also keep track of your order from confirmation to delivery. If you do not have an email address to register with us then please call the customer service team on + 92 21-34131072 for assistance.

We ship orders on Mondays – Saturdays, during office hours only (9am to 6pm), and we don’t operate on public holidays. It usually takes 3-4 days to deliver nationwide. If your order has taken more than 4 days to deliver, please email us at [email protected]

You can request a password reminder by clicking on ‘Sign Up/Sign In’, click ‘Forgot your password?’ enter your email address, you should receive an email with a link to reset your password.

When orders are placed on our website and paid by credit card, they are processed and dispatched very quickly. Unfortunately once the order has been confirmed we are unable to amend or cancel this and it will be sent out to you. You can exchange the shirt by sending it to us and select a new one from our website.

If you receive the wrong item then send it back to us at the time of delivery.
We will send you the correct item assuming we still have the product and size in stock, otherwise refund you the amount.

If an item is missing then email us at [email protected] or call the customer service team on +92 21-34131072. We will then investigate which may take us a few days and resolve the issue.

Simply click on a category at the top of the screen, then choose a sub-category and browse the collection. Alternatively, use the ‘search’ link on the website and type in the product code or a description of the item you are looking for.

You can view he Size Chart here

Sizes above 16.5 are only available at our outlets. Click here to find the nearest store.

You can return the sort by sending it back to us in it’s original packing intact and select a new shirt from our website

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