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RETURNS & EXCHANGES POLICY
We will gladly accept any unworn, unwashed merchandise with original tags within 30 Days of purchase for a refund or an exchange. Click here to download the return form
•Please return goods with a copy of the invoice and mention the reason for returning the items.
•Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address.
•Delivery Charges will not be refunded.
•Refund requests will be processed within 3 days after receiving the return products.
•All returns should be sent to Chester Bernard Shop, 12-C, Zamzama Commercial, Lane-7, Karachi- 755400, Pakistan.
•For further queries about exchanges and returns, please contact us at [email protected]
THESE STEPS WILL BE FOLLOWED IN CASE OF RETURNS AND EXCHANGES:
1. COMPLETE RETURN FORM
Click here to download the Return form. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your exchange will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days. If you wish to return order exchange any portion of your online order, please complete the Return Form online and include it with your return shipment.
2. REPACK MERCHANDISE
Please make sure that the item(s) you wish to return, are packed properly.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to the following address:
Chester Bernard Shop, 12-C, Zamzama Commercial, Lane-7, Karachi- 75500, Pakistan.
Email : [email protected]