FAQS

Delivery

What courier do you use for delivery?

We use domestic courier companies  to send most of our Pakistan orders.
For Deliveries abroad, you need to contact us at our WhatsApp number 0092333-1369740

How long does it take for home delivery?

For major cities, the delivery takes up to 5 working days. Working days are Monday-Saturday. For minor cities or interior cities, delivery takes up to 5 working days.

Why is my order cancelled?

You either provided incorrect phone number or incorrect address. Or you did not pick up the phone. We do not dispatch orders if not confirmed on call. Please pick up the phone when you get a call from unknown number otherwise your order will be cancelled if not confirmed in two days.
Bank transfer orders do not need any confirmation. They are dispatched once the payment has been made.

Can I collect from a local store?

We offer a reserve and collect service. Only in Karachi

Do you deliver on weekend?

Depends on the courier service. Some of the orders do get delivered on weekends.

Can I track my item?

Yes. You will receive an email when your order is placed with an order number. You can use that tracking number to track your order

Payments

I'm new how to order?

Please order it online on our website. https://chesterbernard.com

Is it safe to order online?

Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.

How do I apply a promotional code?

You can add a valid promotion code in the Basket. 

What payment options do you offer?

We offer Cash on delivery, online bank transfers, and online credit card payment options.

Products

How can I find the right size?

Please visit our size chart page before ordering. Some of the size guides are mentioned on product page too.

Are your products original?

Our products are 100% original. If you find it fake, you can get 100% cash refund except delivery charges.

Order Information

How do I know if my order was successful?

You will receive an automated email to confirm your order has been received and is being processed.

Where is my order?

Yes. You will receive an email when your order is placed with an order number. You can use that tracking number to track your order.  You can inquire your tracking number by messaging us at our WhatsApp 0092333-1369740

How can I make complaint?

In the rare occasion we make a mistake we are more than happy to take all customer feedback. There is always room for improvement. Contact Us at online@chesterbernard.com

Is it possible to make any changes in my order?

Due to the high volume of orders we receive, we have an automatic invoicing system. For any changes to your order, please call us immediately after placing the order. We can attempt to stop or amend your order with our dispatch team, if it is not possible, we will advise you on the next steps.

Order refund & exchange

Do you have return or exchange policy?

We do not have a return policy but we do have an exchange policy.

How do I exchange an item?

please contact us on WhatsApp via our phone number WhatsApp 0333-1369740, or send us an email at with the details of your order